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- Shopping Guide: Returns and exchanges
Shopping Guide
Returns and Exchanges
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Please check the contents when you receive your package.
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・If your item arrives damaged, doesn't match the listing description, or is the wrong item, please contact us.
（Please note that the carrier may contact you directly.)
・If a package is damaged on its way to you, please contact us.
You can request a replacement or refund. If replacement is not available, we will refund the payment. Please note that the carrier may contact you directly.
TEL：058-214-6800 / mail：overseas@backlash.co.jp
【We cannot accept returns and exchanges of items in the following cases.】
・7 days have passed after the package arrived.
・If the item has been used or worn.
・The item was used incorrectly or customer damaged the item.
・Price tags, product labels, packaging are removed or returned in an unsaleable condition.
・Items you customized or clearned after it arrived.
・We cannot accept any return and exchange requests if 7 days or more have passed from the package arrival date.
